1Your rights
- A safe, livable home. The unit should be safe and fit to live in, and urgent problems such as leaks or electrical faults should be fixed promptly.
- Privacy. Your landlord should agree with you, in the lease, when and how they may enter the unit, except in an emergency.
- Fair treatment. No one may refuse or mistreat you because of your sex, religion, ethnicity, disability or similar grounds.
- A record of every payment. You are entitled to a receipt, and every payment you record on Map Aware Home stays in your history.
- Your deposit back. At the end of the lease, your deposit is returned as the lease says, minus only documented damage or unpaid rent.
- No eviction without legal grounds. A landlord may not lock you out, remove your things or cut your water or power to force you to leave. Eviction needs a lawful reason and the proper legal process.
2Rent and payments
Rent is due on the date set in your lease, counted from your agreed start date. You pay your landlord directly, by e-wallet (GCash or Maya) or in cash, as you both agreed. Always get a digital or paper receipt, and record each payment on Map Aware Home so your history stays complete.
For units covered by the Rent Control Act (RA 9653), the landlord may ask for no more than one month of advance rent and two months of deposit.
3Late payments
If you pay late, late fees apply only as written in your signed lease. If you expect a delay, message your landlord as early as you can to agree on a solution.
4Changes to the unit
Your unit is your home, but permanent changes depend on your lease. Get your landlord's written approval before painting, drilling or altering the unit in any way.
5Pets and guests
Pets and overnight guests are allowed only as your landlord and your lease say. Check your lease for any pet fees and for limits on visitors.
6Your responsibilities
- Pay your rent in full and on time.
- Take care of the unit and report needed repairs promptly through a maintenance request.
- Follow the house rules in your lease and respect your neighbours.
- Give the notice your lease asks for before you move out, and leave the unit clean.
7If something goes wrong
- Talk to your landlord first, using Map Aware Home messages so there is a record.
- Report a scam, threats or a landlord breaking our rules through Contact Support.
- Disputes between people living in the same city usually go to barangay conciliation (Katarungang Pambarangay) before court.
Important: these guidelines help keep renting safe and fair for everyone. When in doubt, refer to your signed lease or contact your landlord directly.
Questions?
Email mapawarehome@gmail.com, call (+63) 993 227 3303, or visit our Help Center.